20 Easy to Use Cloud Metricsposted by Anna Mar, November 28, 2012
Let's face it — infrastructure services (computing, network and data storage) have become commoditized. Most organizations prefer to focus on business and applications.
Is infrastructure management is your core competency? Do you have unusual requirements? If your answer is no to both of these questions — cloud outsourcing is likely the way to go.
After all, who wants to deal with ITIL support processes, a plethora of technology skills, data center real estate, power management etc ...
Cloud infrastructure can greatly simplify IT management — but is it important to measure your cloud and manage your providers. Otherwise, you are just closing your eyes and hoping for the best.
A few examples to inspire:
1. Cloud Cost as Percentage of RevenueHow much does your cloud cost relative to your revenue?
2. Cloud Cost by Application/Business UnitWho is spending what?
3. Cloud Cost per TransactionWhat is your cloud infrastructure spend relative to the number of transactions processed?
4. UptimeHow often does your cloud go down or cause application downtime?
5. Average Network LatencyStatistics regarding network latency from various geographical locations.
6. Packet LossNetworking errors due to router congestion etc...
7. Average Static Content Load TimeWhat is the average time to load an image or video? Most cloud providers have technologies that speed static content delivery.
8. File CRUD TimesAverage time to create, read, update or delete a file of fixed size.
9. Database CRUD TimesAverage time to execute predefined commands to create, read (query), update or delete from your cloud database.
10. Average & Peak CPU UtilizationAre you using too many instances?
11. CPU Performance VarianceHow consistent is CPU performance — is cloud virtualization providing consistent and dependable CPU cycles?
12. Help Desk — Call Wait TimeWhen you call the help desk — how long is it before you can speak with a human?
13. Help Desk — Average Ticket Resolution TimeAverage ticket resolution times for incidents, problems and inquiries.
14. SLA ViolationsSLA violations by severity.
15. MTTR for SLA ViolationsHow long does it take the service to be fixed when a SLA violation occurs (mean time to repair)?
16. Security IncidentsSecurity incidents related to cloud infrastructure.
17. Change Lead TimeAverage notice period for cloud maintenance that impacts service levels.
18. Average Time to ProvisionHow long it takes to obtain additional computing, network and data resources. This may include the time to deploy your applications to new instances.
19. Billing AccuracyTelecom companies are notorious for their billing practices. It is recommended to check any bills related to cloud services for accuracy.
20. Carbon FootprintThere are various ways to measure this including Standard Units of Measure (SUoM).
Cloud DashboardsThese metrics are usually provided as a cloud dashboard.
This is the last in a 12-part series of posts called How to Win at Cloud.
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