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51 IT Metrics That Any Business Can Evaluate Right Now

        posted by , July 17, 2011

How do you covert the knowledge in an architect's head into valuable metrics?

Metrics do not need to be complex or expensive. The following 51 IT metrics can be calculated with a simple architectural questionnaire.

These metrics can be evaluated at the enterprise, business unit, platform, system or project level. They support decision making and IT transparency — converting architectural knowledge into executive knowledge.

1. Business strategy in place

55% of business units have an up-to-date business strategy.

2. Technology strategy in place

77% of systems have a up-to-date roadmap.

3. Technology strategy maps to business strategy

42% of technology strategies are mapped to business strategy.

4. Full compliance with enterprise architecture principles

Enterprise Architecture Principles are enterprise level architectural goals and guidelines. Example: 12% of applications are in full compliance with EA principles.

5. Full compliance with enterprise standards

57% of applications are in full compliance with enterprise standards.

6. Published SLA

94% of applications have a published SLA.

7. Business Continuity Plan (BCP) in place

100% of major applications have a BCP plan.

8. Strategic / tactical

Do projects solve short term problems or contribute to the long term strategy of business and IT? Example: 67% of IT projects are tactical.

9.Use of non-standard technology

22% of new projects use non-standard or retired technologies.

10. High availability (HA)

96% of applications are designed and deployed for high availability.

11. Application scalability

83% of applications are scalable.

12. Extensible

46% of applications are extensible.

13. Application health monitoring

71% of applications are health-monitored.

14. Open source

31% of applications use open source components or tools.

15. Runbook

42% of applications have an approved runbook.

16. Lifespan

60% of applications have a projected lifespan of more than 5 years.

17. Buy vs Build

41% of projects this year implemented COTS technology.
77% of applications are bespoke.
94% of projects costing more than $10 million dollars were based on COTS technology.

18. Strategic common services

75% of reports use the enterprise reporting platform
44% of business processes are managed by the enterprise bpm platform

19. SOA reference architecture

91% of SOA implementations conform to the enterprise SOA reference model.

20. Maintenance cost trend

Maintenance costs increased for 77% of applications this year by an average of 14%.

21. Transaction volume

44% of applications can handle projected 5 year transaction volume.

22. Data volume

80% of applications can handle projected 5 year data volume.

23. User load

84% of applications can handle projected 5 year user load.

24. Use strategic data sources (golden source, golden copy)

87% of applications use strategic data sources.

25. Use strategic ESB for real-time messaging

34% of applications use the enterprise ESB for real-time messaging.

26. Use strategic ETL for batch data transfer

44% of applications use the enterprise ETL for batch data transfer.

27. Data stewardship

62% of enterprise databases are managed by a data steward.

28. Real-time data

13% of data integrations are real-time.

29. Intraday data

71% of data integrations are intraday.

30. Complies with enterprise master data management (MDM) standards

87% of critical reference data complies with enterprise MDM standards.

31. Data backup

84% of enterprise databases are regularly backed up (at least once a month).

32. Data validation at source

87% of data is validated at source.

33. Data strategy

27% of critical data has a published data strategy.

34. Published data retention policy

13% of data has a published data retention policy.

35. Published data quality targets

12% of data has published data quality targets.

36. Application and data are decoupled

95% of applications have decoupled data layers.

37. Zero data rekeying

9% of business processes involve rekeying data.
61% of data repositories contain rekeyed data

38. Spreadmarts

67% of business processes involve spreadsheets (unmanaged data).
Enterprise-wide there are 986 unmanaged spreadsheets that have been identified.

39. Zero touch processes

44% of business processes are zero touch.

40. Straight Through Processing (STP)

37% of business processes are STP.

41. Measure business capabilities with metrics

14% of business capabilities are regularly measured with metrics.

42. Threat identification

19% of applications have undergone a security threat assessment.

43. Risk assessment

69% of applications have undergone a security risk assessment.

44. Penetration Testing

47% of applications have been penetration tested.

45. Separation of duties

77% of applications have implemented separation of duty controls.

46. Role-based security

80% of systems use role-based security.

47. Least privilege

23% of systems implement the least privilege design pattern.

48. Centralized authorization and authentication

87% of systems use the enterprise repository for authorization and authentication.

49. Compliance with enterprise user management standards

44% of applications are in compliance with enterprise user management guidelines.

50. Compliance with enterprise information security standards

23% of applications are in compliance with enterprise information security standards.

51. Audit trail

98% of major applications have audit trail functionality.

Application Health Dashboard

An example of a IT dashboard based on the metrics above.

IT Metrics

Data Health Dashboard

IT Data Metrics

Project Health Dashboard

IT project dashboad

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