ITIL Guideposted by John Spacey, March 07, 2013
Our guide to the ITIL framework.
What ITIL really means.
25 ITIL processes.
9 reasons that ITIL adds value.
10 ITIL implementation challenges.
Can organizations be ITIL certified?
Rubber Stamp ITIL
The dangers of rubber stamp ITIL.
20 easy to use ITIL metrics.
|Configuration Management||What's a CMDB?
ITIL v3 CMDB at 50,000 feet.
Configuration Management Systems
ITIL v3 to the rescue — configuration management systems and the end of CMDB.
|Career||ITIL Interview Questions
104 ITIL interview questions.
|Related Guides||Management Guide
Enterprise Architecture Guide
Enterprise Software Guide
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