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ITIL Guide

        posted by , March 07, 2013

Our guide to the ITIL framework.

AreaTool
OverviewWhat's ITIL?
What ITIL really means.

ITIL Processes
25 ITIL processes.

Why ITIL?
9 reasons that ITIL adds value.

ITIL Challenges
10 ITIL implementation challenges.

CertificationCompany Certification
Can organizations be ITIL certified?

Rubber Stamp ITIL
The dangers of rubber stamp ITIL.

MetricsITIL Metrics
20 easy to use ITIL metrics.
Configuration ManagementWhat's a CMDB?
ITIL v3 CMDB at 50,000 feet.

Configuration Management Systems
ITIL v3 to the rescue — configuration management systems and the end of CMDB.
CareerITIL Interview Questions
104 ITIL interview questions.
Related GuidesManagement Guide
Enterprise Architecture Guide
Enterprise Software Guide



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