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The principles of cloud software architecture.

If you use SaaS you need a data escrow service — here's why.

We may be entering an age in which integration is more important than the applications themselves. An age in which your IT competitive advantage isn't based on your applications but how you interweave your SaaS apps.

Tales of SaaS CRM dread.

I think it will thrill you. It may shock you. It might even horrify you. So if any of you feel that you do not care to subject your nerves to such a strain, now is your chance to—Well, we warned you.

Thinking about SaaS for your organization?

Who wants more risk and responsibility?

Have you ever noticed that your CFO likes SaaS? Here's why.

Don't worry about people stealing your ideas. If your ideas are any good, you'll have to ram them down people's throats. ~ Howard Aiken

Extending ITIL metrics into the cloud — a concrete example.

All systems need to be replaced with time. However, just because a system is legacy — doesn't mean it needs to be replaced immediately.

ITIL 2011 (v3) identifies 25 core processes. Here they are.

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