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What Enterprise Feedback Management Really Means

        posted by , March 06, 2013

Enterprise Feedback Management is industrial strength survey software. EFM is used to survey customers, employees and partners and feed the results to enterprise systems.

enterprise feedback managment

EFM tools in the market today are heavily based on traditional surveys via channels such as web, telephone and paper. The next generation of EFM tools will include social media monitoring capabilities — social media is poised to become the avenue of choice for collecting customer feedback.

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